Quality Guarantee

Every hobby horse and every piece of tack sold by TOPPSUEFA is genuine, brand new and unused. If an item is ever not as described, we refund you in full.

Last updated September 25, 2026

Our guarantee

TOPPSUEFA guarantees that every product sold through TOPPSUEFA is genuine, brand new and unused. Each hobby horse and every piece of tack is the item shown on its product page, in the size, colour and configuration described, and is sent to you unused in its original condition. We do not sell used, worn, refurbished or second-hand items.

  • Every order is checked before it leaves the warehouse
  • Products are described exactly as supplied: size, colour, materials and what is included
  • Product photos show the item you will receive, allowing for small natural variation in hand-finished pieces

If a product is not as described

If a product arrives damaged, faulty, or does not match its listing, contact us within 7 days of delivery. Send your order number and clear photos of the item and, where relevant, the packaging it arrived in.

If we confirm the problem we will, at your choice:

  • Send a replacement at no charge, or
  • Refund the full amount you paid, including return shipping.

Natural variation

Many of our hobby horses and tack pieces are finished by hand, so small differences in mane, stitching, colour tone or markings between two of the same model are normal and are part of how each one is made. These natural variations are not faults, and the item you receive may differ slightly from the photo while still matching its description.

Looking after your hobby horse

To keep your hobby horse and tack in good condition, store them dry and away from direct heat, spot-clean the mane and body rather than machine washing, and let any fabric parts air dry. Care guidance for specific items is given on the relevant product page.

Your statutory rights

This guarantee is provided in addition to, and does not limit, the rights available to you under applicable consumer protection law. Nothing in this policy excludes any right that cannot lawfully be excluded.

Contact information

To report a problem with a product or ask about an item, contact us:

  • Company: TOPPSUEFA
  • Email: contact@toppsuefa.com
  • Phone: +1 646 838 0288
  • Address: 320 Klagetoh St, Gallup, NM 87301, United States
  • Support hours: Seven days a week, 9:00 AM – 6:00 PM MT

We reply to every email within one day. Please include your order number so we can find your order straight away.