Shipping Policy

Where we ship

TOPPSUEFA ships to all 50 U.S. states, including Alaska and Hawaii. We do not currently ship internationally, and we cannot deliver to freight-forwarding addresses.

We deliver to residential and commercial addresses and to most PO boxes. Orders above $1,000 ship with signature confirmation, so they need a street address where someone can sign for the package.

Shipping cost

Standard shipping is free on every order, with no minimum spend. The price you see on the product page is the price you pay — we do not add handling, packaging or insurance surcharges at checkout.

Any applicable sales tax is calculated and displayed on the checkout page before you confirm payment. All prices are shown in U.S. Dollars (USD).

Handling and delivery times

Stage	Timeframe
Order cut-off time	11:00 PM MT
Handling time	1 business day (Mon–Fri)
Transit time (parcel)	1–3 business days (Mon–Fri)
Total delivery estimate	2–4 business days for most orders

Orders placed before 11:00 PM MT on a business day are processed the same day and usually ship the next business day. Orders placed on a weekend or public holiday are processed on the next business day.

Delivery estimates are business days and exclude weekends and public holidays. Severe weather, carrier backlogs and remote delivery areas can extend transit time; we will contact you if we know your order is delayed.

How we pack your order

We want every hobby horse and every piece of tack to reach you in perfect condition, so each order is packed with care:

• Each item is wrapped to protect the mane, body and any fabric or leatherwork, and shipped inside a sturdy corrugated carton — never in a thin padded envelope.
• Void fill keeps the contents from moving in transit, and longer items such as hobby horses on a stick are supported along their full length.
• Sets and multi-item orders are packed together where they fit safely, or split across boxes when that protects them better.
• Orders above $1,000 ship fully insured with signature confirmation.

Multiple shipping addresses

We are not able to split a single order across multiple destinations. If you need items delivered to different addresses, please place a separate order for each address.

Order status and tracking

You will receive an order confirmation email immediately after checkout, and a second email containing your tracking number once your order leaves the warehouse.

Please allow up to 48 hours after you receive the tracking email for the carrier to register the first scan. Until then the tracking page may show no movement even though the package is on its way.

If your order has not arrived within 20 days of the shipping confirmation, email contact@toppsuefa.com or call +1 646 838 0288 with your name and order number and we will open a trace with the carrier.

Limited editions and stock

Products are listed only once we can ship them. Some hobby horses and tack are limited editions or come in limited quantities; where stock is limited the product page says so, and any limit on how many of an item one household can order is shown on that page.

Lost, damaged or undeliverable packages

If your order arrives damaged, photograph the shipping carton and the item before handling it further, and contact us the same day. Please keep the item and all of its packaging — a damaged item can be replaced or refunded in full once we have seen the photos.

If a package is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you to confirm the correct address and reship at no charge.

Full details on returns and refunds are set out in our Refunds and Returns Policy.

Contact information

If you have a question about shipping or an order in transit, contact us:

• Company: TOPPSUEFA
• Email: contact@toppsuefa.com
• Phone: +1 646 838 0288
• Address: 320 Klagetoh St, Gallup, NM 87301, United States
• Support hours: Seven days a week, 9:00 AM – 6:00 PM MT

We reply to every email within one day. Please include your order number so we can find your order straight away.